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Warranty

Home/Warranty
Warrantywheelbuilder2018-06-21T14:52:21+01:00

WARRANTY

Very important part of customer service as important as good quality wheel components themselfs. Everyone has

experienced bad warranty customer service at least ones in their lives. I’ve experienced that many time myself as

customer and also as my customer representative talking to manufacturers and explaining what went wrong and to

my understanding of engeenering more likely that was caused in production process resulting as bad feilure. That

was process of elimination going on for the years to find out who’s got great overall customer service no matter that

was pre sale,sale and specially warranty customer service. The situation was going up and down and many brands

learned that lesson over the years and developed really good support system for all their customers. Situation now

days looks really good so the list of brand I like to deal with is quite long :).

All bicycle components come with at least 1 year warranty, some leading brands like Shimano have 2 years for all

shimano components and 3 years for Dura Ace and XTR components, Chris King as most of you know already have 5

years warranty which is really impressive!

Regardless to what brand component you have leading time to process warranty is usually from couple of days to 2, 3

weeks if replacement part is in stock with certain supplier.

We all do not live in ideal world and if something goes wrong with one of the components please contact me so I can start warranty procedure for you asap.

You need to return faulty component at your cost to me so I can look at it.

Please make sure that item you are about to return is clean and well packed.

Componet then is returned to supplier for them to inspect the problem.

From start to that point it takes usually couple of days.

You are informed about every single step forward in warranty claim via email.

Every case is dealt individually and as quickly as possible to not keep you out of riding for to long.

All wheels built by myself come with life time craftsmanship warranty.

It means that if wheels looses spoke tension under normal use (exluding crash or any other phisical damage to it) I will fix it free of charge.

It does happen very rarely, but if that occurs please contact me.

Contact with me

51 Coleridge Square, London w13 0jx

Phone: 07703046871

Email: info@handsonwheels.co.uk

Web: http://www.handsonwheels.co.uk/

Hours

By appointment

Monday — Friday: 9:30 – 16:30
Saturday & Sunday: Closed

 

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